Patient Care Navigator & Scheduling Specialist

Advocate Health; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a dedicated care services representative to support patients with scheduling, registration, and access needs. You will respond to chats professionally, coordinate referrals and escalations, and help patients navigate complex health systems.

The role emphasizes privacy, accurate communication, and strong teamwork within care management. The position requires a High School Diploma or GED, solid organizational and interpersonal skills, and proficiency with

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy and ability to use Microsoft Office.
• Ability to respond quickly to changing community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicate with Care Management team to promote proactive, personalized patient management.
• Monitor multiple conversations while maintaining high levels of accuracy and customer service.

Skills

HIPAA compliance

Customer service

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health in Charlotte, NC seeks a dedicated care services representative to support patients with scheduling, registration, and access needs. You will respond to chats professionally, coordinate referrals and escalations, and help patients navigate complex health systems.

The role emphasizes privacy, accurate communication, and strong teamwork within care management. The position requires a High School Diploma or GED, solid organizational and interpersonal skills, and proficiency with