Patient Access & Scheduling Coordinator

Greene County Health Care; North Carolina; On-site; USD 32,000 - 45,000; Full time

Job summary

Contentnea Health in North Carolina is seeking a Patient Services Representative to support patients and help them navigate available health services. You will be the first point of contact, greet patients, and guide them through scheduling and registration processes.

Responsibilities include answering calls, updating patient records, verifying demographics, and coordinating appointments with care teams to ensure smooth patient flow and positive experiences.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Familiarity with scheduling and registration processes.

Responsibilities

• Serves as the primary contact for patients seeking health care services.
• Responds to incoming calls and documents interactions in patient records.
• Verifies and updates patient demographics in the Practice Management System.
• Schedules, reschedules or cancels appointments per schedule templates.
• Confirms appointments using reminder tools and coordinates with staff.
• Assists patients by routing calls and information to the appropriate department.

Skills

Written communication

Verbal communication

Computational skills

Mathematical knowledge

Education

High school diploma or equivalent

Tools

Practice Management System

Job description

Contentnea Health in North Carolina is seeking a Patient Services Representative to support patients and help them navigate available health services. You will be the first point of contact, greet patients, and guide them through scheduling and registration processes.

Responsibilities include answering calls, updating patient records, verifying demographics, and coordinating appointments with care teams to ensure smooth patient flow and positive experiences.