Patient Care Navigator: Scheduling, Records & Front Desk

Optum; Taylorsville (MS); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical Plan

Dental & Vision

401(k) Savings

Education Reimbursement

Employee Discounts

Job summary

Optum is hiring a Patient Care Coordinator in Utah to support clinic operations and ensure smooth patient flow. You will register patients, verify insurance, collect co-pays, and schedule diagnostic and follow-up appointments while answering calls and guiding visitors.

In this role, you will work with back-office staff to maintain medical records, respond to patient inquiries, and help coordinate care across teams.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• 1+ years of experience with Microsoft Office.
• Ability to travel 10% to other practices for coverage.

Responsibilities

• Provide exceptional service to all customers.
• Greet patients and manage wait times.
• Process walk-in patients and visitors.
• Manage day-to-day operations within the community center space.
• Verify visit type and primary care provider and schedule appointments.
• Answer telephone calls and take messages; create and manage tasks.
• Maintain medical records and logs; ensure releases when requested.
• Coordinate with back-office staff to ensure smooth patient flow.
• Resolve service issues and escalate to management or clinical staff as needed.
• Support coworkers and float to other areas as requested.
• Close out EMR messages.
• Establish and maintain relationships with patients, staff and the public.

Skills

Customer service

Microsoft Office

Travel flexibility

Education

High School Diploma/GED

Tools

EMR software

Medical software

Medical portal systems

Job description

Optum is hiring a Patient Care Coordinator in Utah to support clinic operations and ensure smooth patient flow. You will register patients, verify insurance, collect co-pays, and schedule diagnostic and follow-up appointments while answering calls and guiding visitors.

In this role, you will work with back-office staff to maintain medical records, respond to patient inquiries, and help coordinate care across teams.