Patient Access Navigator - Care Scheduling & Support

75 HonorHealth Medical Group; United States; Remote; USD 2,066,000 - 3,168,000; Full time

Job summary

HonorHealth is seeking a Customer Navigation Center associate to improve access to care and patient experience by scheduling primary and specialty appointments and supporting in-network referrals. The role involves inbound calls, MyChart assistance, and ensuring privacy and accuracy in patient data.

Requirements include a HS diploma, 6 months of customer service, and 45 WPM typing. Bilingual Spanish is preferred; call center experience is a plus.

Qualifications

• 6 months of customer service experience required.
• Typing speed of at least 45 words per minute required.
• Bilingual in Spanish preferred.
• 1 year of call center experience preferred.

Responsibilities

• Schedule appointments in EMR according to guidelines and patient preference.
• Verify insurance requirements and referral eligibility.
• Handle inbound inquiries and route calls appropriately.
• Document patient interactions and outcomes in the system.
• Assist with MyChart navigation and education sessions.
• Provide feedback to support teams for process improvements.
• Escalate urgent issues per policy and assist with enrollment in MyChart app.

Skills

Customer service

Typing 45 WPM

Spanish (conversational)

Phone/IVR/Call center

Education

HS Diploma

Tools

EPIC EMR

Job description

HonorHealth is seeking a Customer Navigation Center associate to improve access to care and patient experience by scheduling primary and specialty appointments and supporting in-network referrals. The role involves inbound calls, MyChart assistance, and ensuring privacy and accuracy in patient data.

Requirements include a HS diploma, 6 months of customer service, and 45 WPM typing. Bilingual Spanish is preferred; call center experience is a plus.