Patient Care Navigator & Outreach Specialist

Family Care Health Centers; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Family Care Health Centers is seeking a Patient Care Coordinator to join the health operations team. You will support patient-centered care through outreach, scheduling, chart review in the EHR, and pre-visit planning with the care team.

You will coordinate with referral specialists, track tests and appointments, and help ensure quality metrics are met while maintaining HIPAA confidentiality and a patient-first approach.

Qualifications

• Associate Degree or equivalent work experience required.
• Bachelor’s Degree in Business or Health Administration, Public Health or related field preferred.
• Minimum of two (2) years experience in a health care setting; experience in a community health center is a plus.
• Experience as a Medical Assistant is a plus.
• Knowledge of chronic care management preferred.
• Familiarity with managed care organizations preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Patient Outreach
• Contacts patients via reminder letter, telephone call, or patient portal message to schedule appointments and remind patients about overdue care, including procedures, lab tests, and appointments related to quality metrics.
• Performs chart review prior to outreach to ensure that CQM and related information is accurate and up to date.
• Utilizes motivational interviewing skills as necessary to appropriately engage patients, directing and receiving support from clinical care team(s) when necessary.
• Documents outreach and other notes in EHR and other databases for quality contracts and to communicate to clinical and ancillary team’s information about care that is due for individual patients.
• Prepares and facilitate distribution of pre-visit planning documents as directed for care teams.
• Identifies best practices for effective outreach and provide recommendations to pertinent staff accordingly.
• Chart Review, Care Coordination, and Follow-Up
• Performs EHR chart review for EHR based quality measures and reconcile with excel spreadsheets as required for ACO and other clinical quality measures (CQM).
• Gathers and prepare recent specialist notes and hospital discharges for upcoming patient appointments.
• Checks Cyber Access for Medicaid patients.
• Coordinates with providers and outreach to patients to complete quality metrics.
• Assist Nursing Team with Patient Care
• Answers patient phone calls and schedule patient appointments as directed.
• Assists nursing team with scheduling new patient appointments. Prepare patient for their first visit with FCHC

Skills

Communication skills

Multicultural teamwork

Time management

EHR navigation

Education

Associate Degree or equivalent

Bachelor's Degree in Business or Health Administration/ Public Health or related field (preferred)

Tools

Electronic Health Records (EHR)

Job description

Family Care Health Centers is seeking a Patient Care Coordinator to join the health operations team. You will support patient-centered care through outreach, scheduling, chart review in the EHR, and pre-visit planning with the care team.

You will coordinate with referral specialists, track tests and appointments, and help ensure quality metrics are met while maintaining HIPAA confidentiality and a patient-first approach.