Care Management Navigator — Hybrid/Remote Eligible

Family Health Center; Northern (KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Family Health Center is seeking a Care Management Coordinator to support patients and families in navigating the healthcare system, coordinating services, and connecting them with community resources. The role emphasizes proactive outreach, education, and care coordination to improve health outcomes.

This hybrid, full-time hourly position requires at least two years in healthcare or social services, proficiency with EHR, and strong communication and problem-solving skills; bilingual

Qualifications

• Minimum two years’ experience in healthcare or social services, preferably in care coordination or patient navigation.
• Knowledge of healthcare systems and social determinants of health.
• Proficiency with electronic health record (EHR) systems.

Responsibilities

• Conduct outreach to patients/families to promote access to primary care, preventive services, and community resources.
• Assist patients/families in navigating the healthcare system, including scheduling appointments and understanding referrals.
• Build trusting relationships to support engagement in care and adherence to treatment plans.
• Identify barriers to care and connect patients to community and social services.
• Provide culturally appropriate health education on chronic disease management and wellness.
• Support care management staff with follow-up calls and coordination.
• Document patient interactions and outcomes in the EHR in a timely manner.
• Participate in multidisciplinary team meetings to coordinate care.
• Maintain confidentiality and professional boundaries.
• Participate in continuing education and quality improvement initiatives.
• Process and track referrals; maintain regular attendance.

Skills

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

EHR systems

Computers

Job description

Family Health Center is seeking a Care Management Coordinator to support patients and families in navigating the healthcare system, coordinating services, and connecting them with community resources. The role emphasizes proactive outreach, education, and care coordination to improve health outcomes.

This hybrid, full-time hourly position requires at least two years in healthcare or social services, proficiency with EHR, and strong communication and problem-solving skills; bilingual