Patient Care Navigator - Care Coordination & Outreach

ADP, Inc.; New York (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Employee assistance program

Job summary

Community Healthcare Network (CHN) is seeking a Patient Navigator to support the Care Management team in delivering services to the entire caseload. You will locate patients, update rosters, link patients to care and escort appointments to ensure retention in primary care.

You will educate patients on conditions, provide appointment reminders, maintain case records, and contribute to office administration while assisting with direct services.

Qualifications

• High School Diploma or GED required.
• Two years office and/or related experience preferred.

Responsibilities

• Conduct new patient's assessment screenings consistent with the Scope of Services
• Conduct outreach activities specially to the loss to care patients
• Conduct community outreach visits to patients
• Provide expedited visit to patients for urgent situations such as hospitalization
• Inform patients of our ancillary services and give them health education materials
• Keep patients informed of progress of scheduled appointments
• Monitor of patients adherence to their medical appointments
• Monitor of Patient Satisfaction Surveys/Complaint
• Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful
• Assist the patient in selecting a Primary Care Provider (PCP).
• Inform patients about the availability of HIV counseling, testing, referral and partner notification services
• Advise patient of the availability of health promotion and educational materials including materials in alternate formats.
• Advise patient about opportunities to learn more about Health Home policies and benefits.
• Schedules appointments with and for the Care Management team.
• Participates in care conferencing regarding the provision and coordination of services.
• Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences.

Skills

Office administration

Education

High School Diploma or GED

Job description

Community Healthcare Network (CHN) is seeking a Patient Navigator to support the Care Management team in delivering services to the entire caseload. You will locate patients, update rosters, link patients to care and escort appointments to ensure retention in primary care.

You will educate patients on conditions, provide appointment reminders, maintain case records, and contribute to office administration while assisting with direct services.