Patient Navigator & Care Coordination

El Centro Family Health; Las Vegas (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement

7 paid holidays

Medical, dental, vision

Life insurance

Employee assistance program

Flexible spending account

Job summary

El Centro Family Health is seeking a Care Coordinator to assist patients and families in navigating community resources and managing appointments. The role supports clinic teams through coordinated care and outreach initiatives, while maintaining HIPAA privacy and high professional standards.

You will schedule, reschedule, and cancel appointments, answer patient questions, and provide culturally competent support across multiple sites.

Qualifications

• Minimum two years experience, with at least one year in a related field.

Responsibilities

• Greet callers and route to appropriate personnel
• Schedule and confirm patient appointments
• Assist patients with registrations and applications
• Provide referrals to community services and follow up with patients
• Maintain confidentiality and HIPAA compliant practices
• Communicate effectively with care teams and community partners

Skills

Telephone etiquette

Customer service

Communication skills

Microsoft Office

Electronic Medical Records

Data accuracy

Teamwork

Organization

Travel to outlying locations

HIPAA compliance

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

El Centro Family Health is seeking a Care Coordinator to assist patients and families in navigating community resources and managing appointments. The role supports clinic teams through coordinated care and outreach initiatives, while maintaining HIPAA privacy and high professional standards.

You will schedule, reschedule, and cancel appointments, answer patient questions, and provide culturally competent support across multiple sites.