Patient Care Navigator: Front Desk & Scheduling

Hospital for Special Surgery; Paramus (NJ); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery in Paramus, NJ is seeking a Regular Full time Medical Administrative role. Responsible for scheduling, patient registration, billing support and coordinating with clinical staff. Strong communication and customer service are essential, with proficiency in Epic and healthcare regulations preferred.

The base pay range is $27.47-$41.90 per hour, with additional benefits and FMV evaluation. Final compensation depends on role scope, experience, and internal equity.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to elevate issues appropriately
• Consistently displays a positive attitude towards one’s work and work environment
• Strong computer skills
• Knowledge of healthcare industry including regulations and health insurance

Skills

Excellent verbal and written

Strong customer service

Superior written and oral

Exceptional customer service

Follow-through

Organizational and problem-solving

Multitask in fast-paced environment

Follow directions accurately

Team collaboration

Detail-oriented

Elevate issues appropriately

Positive attitude

Strong computer skills

Healthcare industry knowledge

Education

High School Diploma or GED

Job description

Hospital for Special Surgery in Paramus, NJ is seeking a Regular Full time Medical Administrative role. Responsible for scheduling, patient registration, billing support and coordinating with clinical staff. Strong communication and customer service are essential, with proficiency in Epic and healthcare regulations preferred.

The base pay range is $27.47-$41.90 per hour, with additional benefits and FMV evaluation. Final compensation depends on role scope, experience, and internal equity.