Patient Care Specialist – Scheduling and Support

Hospital for Special Surgery; Holtsville (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a Regular Full-time Medical Secretary to support front desk operations, scheduling, and patient flow. The role emphasizes accurate scheduling, efficient check-in, and responsive communication with patients and clinicians.

Candidates should have a High School Diploma or equivalent and experience in a healthcare setting. Proficiency in EPIC and Microsoft Office is preferred to ensure smooth office workflows and accurate billing support.

Qualifications

• High School Diploma or equivalent (G.E.D.).
• 2 healthcare/medical-secretary experience preferred.

Responsibilities

• Answers phones and greets patients courteously, clearly, and efficiently.
• Schedules appointments and ancillary services accurately; coordinates referrals.
• Billing/Chart Documentation: manages check-out and ensures billing accuracy.
• Technical & Systems Proficiency: proficient in Epic and Microsoft Office.
• Office Workflow and Operational Efficiency: prioritizes tasks and supports team.

Skills

Verbal & written communication

Customer service

Multitasking

Team collaboration

Detail oriented

Problem solving

Organization

Follow directions

Proactive attitude

Positive attitude

Computer skills

Healthcare knowledge

Education

High School Diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery is seeking a Regular Full-time Medical Secretary to support front desk operations, scheduling, and patient flow. The role emphasizes accurate scheduling, efficient check-in, and responsive communication with patients and clinicians.

Candidates should have a High School Diploma or equivalent and experience in a healthcare setting. Proficiency in EPIC and Microsoft Office is preferred to ensure smooth office workflows and accurate billing support.