Patient Care Navigator — Front Desk & Scheduling

Ivy Rehab; Fort Mill (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

PTO accrual

Professional development

Job summary

Ivy Health is seeking a Patient Coordinator in Fort Mill, SC to serve as the first point of contact for patients and manage front-office tasks. You will register patients, schedule appointments, maintain records, and ensure a welcoming clinic experience for families.

The role emphasizes accuracy, customer service, and teamwork with clinicians to support efficient patient flow and high-quality care.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• The Patient Coordinator serves as the first point of contact for patients and plays a critical role in delivering a welcoming, organized, and efficient clinic experience.
• This role supports front office operations such as patient registration, patient scheduling and other administrative tasks to ensure seamless coordination between patients and the clinical team.
• The Patient Coordinator supports clinic workflows by maintaining accurate patient records, appointment management, and providing excellent customer service to patients and families.

Skills

Administrative experience

Time management

Multitasking

Excel

Word

Outlook

Self-motivated

Adaptability

Learning mindset

Healthcare admin

Tools

Microsoft Office

Job description

Ivy Health is seeking a Patient Coordinator in Fort Mill, SC to serve as the first point of contact for patients and manage front-office tasks. You will register patients, schedule appointments, maintain records, and ensure a welcoming clinic experience for families.

The role emphasizes accuracy, customer service, and teamwork with clinicians to support efficient patient flow and high-quality care.