Patient Care Navigator & Equipment Concierge

AdaptHealth LLC; Knoxville (TN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis​

401(k) with company match

Paid Time Off Plans including 6 paid

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Short and Long-term Disability

Life and AD&D Insurance

Flexible Spending Accounts (FSA) and H

CVS Minute Clinic and Teledoc access

Spousal Advantage Reimbursement Plan

Identity Theft Protection and Legal

Job summary

AdaptHealth is seeking a Patient Liaison to support customer service, equipment deliveries, and marketing-related activities in hospital settings. You will teach patients how to use equipment, verify insurance, and communicate financial responsibilities using AdaptHealth tools.

You will deliver equipment, process payments, collect amounts due, and coordinate with hospital staff to maximize service quality and referrals while maintaining patient confidentiality and HIPAA compliance.

Qualifications

• One year of healthcare, administrative, insurance, or customer service experience.
• Experience in hospital or referral-source settings is a plus.
• Ability to follow AdaptHealth policies and procedures.

Responsibilities

• Deliver equipment and supplies to patients in a timely, professional manner.
• Educate patients and caregivers on equipment use and maintenance.
• Verify patient insurance benefits and communicate financial responsibilities.
• Process payments using electronic tools and collect amounts due.
• Obtain required signatures and complete delivery paperwork.
• Coordinate with hospital staff and referral sources to promote services.

Skills

Verbal communication

Written communication

Presentation skills

Customer service

Sales motivation

Independent work

Teamwork

Analytical thinking

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Associate Degree preferred

Tools

Microsoft Office

Job description

AdaptHealth is seeking a Patient Liaison to support customer service, equipment deliveries, and marketing-related activities in hospital settings. You will teach patients how to use equipment, verify insurance, and communicate financial responsibilities using AdaptHealth tools.

You will deliver equipment, process payments, collect amounts due, and coordinate with hospital staff to maximize service quality and referrals while maintaining patient confidentiality and HIPAA compliance.