Patient Care & Equipment Delivery Liaison

AdaptHealth; New Ulm (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Employee stock purchase plan

Job summary

AdaptHealth is hiring a Patient Liaison to handle customer service, equipment deliveries, and insurance coordination. You will deliver and teach patients how to use equipment, verify benefits, and communicate financial responsibilities using AdaptHealth tools.

The role emphasizes professional interactions with patients and hospital staff, maintaining compliance, and promoting company services across referrals.

Qualifications

• High School Diploma or equivalent required.
• One year of healthcare, administrative, insurance, or customer service experience.
• Valid driver's license in the state of residence.

Responsibilities

• Deliver medical equipment and supplies to patients and teach use.
• Verify patient insurance benefits and discuss financial responsibility.
• Process payments and use electronic tools.
• Maintain HIPAA confidentiality and adhere to PPE and safety guidelines.
• Promote AdaptHealth products and services to healthcare professionals.
• Coordinate with departments to ensure accurate orders and timely delivery.

Skills

Customer service

Communication

Sales mindset

Patient education

Education

High School Diploma or equivalent

Associate Degree preferred

Tools

Microsoft Office

Job description

AdaptHealth is hiring a Patient Liaison to handle customer service, equipment deliveries, and insurance coordination. You will deliver and teach patients how to use equipment, verify benefits, and communicate financial responsibilities using AdaptHealth tools.

The role emphasizes professional interactions with patients and hospital staff, maintaining compliance, and promoting company services across referrals.