Patient Care Experience Navigator

SouthEast Alaska Regional Health Consortium (SEARHC); Juneau (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Parental leave

Health insurance

Dental

Vision benefits

Life insurance

Disability insurance

Long-term disability

Short-term disability

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Care Coordinator to manage and coordinate all aspects of patient care, ensuring treatment plans are followed and patient needs are met.

SEARHC offers retirement benefits, paid time off, parental leave, health, dental, and vision insurance, life insurance and disability coverage, among other benefits, reflecting its commitment to staff development and patient care excellence.

Qualifications

• Data entry accuracy and attention to detail essential.
• Knowledge of front-end revenue cycle and patient registration.
• Effective oral and written communication with patients and staff.
• Ability to use medical databases and EHR systems.

Responsibilities

• Serve as primary point of contact for patients, providers and staff by phone, in person, or electronic communication.
• Register and pre-register patients; verify demographic, insurance and eligibility data in the EHR.
• Assist patient check-in and self-check-in processes; collect co-pays and ensure forms are completed.
• Monitor appointment confirmations and follow up on unconfirmed appointments.
• Schedule, reschedule, and cancel appointments across service lines per protocol.
• Process travel documents and medical records in accordance with policy; support clinic flow.

Skills

Data entry

Attention to detail

Oral communication

Interpersonal skills

Medical databases

Education

High school diploma or GED

BLS certification

Job description

SouthEast Alaska Regional Health Consortium (SEARHC) seeks a Patient Care Coordinator to manage and coordinate all aspects of patient care, ensuring treatment plans are followed and patient needs are met.

SEARHC offers retirement benefits, paid time off, parental leave, health, dental, and vision insurance, life insurance and disability coverage, among other benefits, reflecting its commitment to staff development and patient care excellence.