Patient Care Liaison & Scheduling Specialist

HCA Healthcare, Inc.; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work (PTO)

Job summary

HCA Healthcare, Inc. is seeking a Medical Office Coordinator in Plano, TX to ensure seamless care for patients by acting as liaison among patients, physicians and insurance providers.

You will assist in scheduling diagnostic testing, counsel patients on insurance benefits and co-pays, and maintain accurate patient demographics. Responsibilities include verifying insurance eligibility, coordinating referrals and pre-authorizations, and supporting multiple departments to manage scheduling and

Qualifications

• High School Diploma or GED.
• At least two years prior medical experience.
• At least two years prior experience with insurance with extensive knowledge about in and out of network benefits.

Responsibilities

• Act as liaison between patient, physician and insurance company and assists patients with the next level of their care with regards to financial responsibility and scheduling.
• Verify patient insurance eligibility and benefits using technology tools, the telephone and the internet to ensure compliance with the clinic’s policies and procedures.
• Coordinate with insurance providers and clinic to obtain referrals and pre-authorizations. Document these findings into the appropriate system(s).
• Verify medical necessity and coordinate with clinicians to obtain updated information.
• Coordinate and communicate with other departments and physicians to assist with scheduling and financial responsibilities.
• Coordinate and work closely with TBI approved and preferred facilities and vendors for diagnostic testing / treatment etc. that has been referred outside of Texas Back Institute.
• Maintain appropriate relationships in the best interest of the patient and TBI.
• Work closely with patient and act as financial counselor to assist in the identification and collection of patient financial responsibilities.
• Communicate with patients to obtain any missing information necessary to achieve financial clearance.
• Review all demographic information for accuracy and completeness.
• Understand and practice other duties which include check in/check out processes, scheduling new patients, template changes, process cash/credit card payments and balance transactions at end of each day, benefits verification, confirming appointments, etc.
• Work orders to ensure timely and accurate processing.

Skills

Medical office experience

Insurance knowledge

Education

High School Diploma or GED

Job description

HCA Healthcare, Inc. is seeking a Medical Office Coordinator in Plano, TX to ensure seamless care for patients by acting as liaison among patients, physicians and insurance providers.

You will assist in scheduling diagnostic testing, counsel patients on insurance benefits and co-pays, and maintain accurate patient demographics. Responsibilities include verifying insurance eligibility, coordinating referrals and pre-authorizations, and supporting multiple departments to manage scheduling and