Patient Care Liaison

AccentCare; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and HSA

Wellness programs and Calm app access

Store credit for AccentCare scrubs

Job summary

AccentCare in Brooklyn seeks an Intake/Patient Care Liaison to be the primary contact for new referrals and service requests, verify insurance eligibility, and assign cases to care coordination teams. You will handle referrals and authorizations, prepare daily updates, and ensure accurate EMR documentation across departments.

Ideal candidates have a high school diploma, 1–3 years of home care experience, and bilingual English/Spanish skills.

Qualifications

• High School or GED required.
• 1–3 years of experience.
• Bi-Lingual English/Spanish required.
• Home health care or home care experience highly desirable.

Responsibilities

• Serve as the primary point of contact for new client referrals and service requests.
• Monitor intake systems and promptly assign new cases to care coordination teams.
• Verify insurance eligibility, authorizations, and client information to support uninterrupted care.
• Process referrals and authorizations within deadlines.
• Prepare daily recovery reports and communicate care updates to clients.
• Coordinate onboarding activities and confirm client demographics and service details.
• Assign caregivers to new cases and confirm schedules and needs.
• Provide excellent customer service to clients, caregivers, and partners.

Skills

Bi-Lingual English/Spanish

Education

High School or GED

Job description

Overview

Patient Care Liaison / Personal Care Services

Office Location: Brooklyn Office

Position: Intake/Patient Care Liaison
Job ID: 77687
Position Type: Full-Time
Remote/Virtual Position: No
Salary: $25.00 /hourly
Schedule: Monday - Friday, 9:00am - 5:00pm

• Bi-Lingual English/Spanish Required

What You Need To Know

Be the Best Patient Care Liaison you can be:

If you meet these qualifications, we would love to meet you:

• High School or GED required
• 1 - 3 years of experience
• Previous home health care or home care experience highly desirable
• Bi-Lingual English/Spanish Required

Responsibilities

• Serve as the primary point of contact for new client referrals and service requests.
• Monitor intake systems and accept new cases promptly, ensuring timely assignment to care coordination teams.
• Verify insurance eligibility, authorizations, and client information to support uninterrupted care.
• Process referrals and authorizations accurately within established deadlines.
• Prepare daily recovery reports and communicate care updates to clients.
• Coordinate onboarding activities, including welcome calls and verification of demographic, insurance, and emergency contact information.
• Assign caregivers to new cases and confirm schedules, service details, and client needs.
• Facilitate smooth transitions between intake, scheduling, and ongoing care management teams.
• Provide exceptional customer service by responding to client, caregiver, and partner inquiries.
• Support scheduling activities and maintain accurate documentation in the electronic medical record (EMR) system.
• Collaborate with internal departments, including coordination, billing, EVV, and payer relations, to prevent service disruptions.
• Assist with eligibility audits, authorization renewals, and continuity of care planning.
• Track admission and referral outcomes and identify trends to support operational improvements.
• Conduct client satisfaction and follow-up calls to ensure a positive care experience.
• Provide administrative and operational support to Patient Care Coordinators and Client Service Managers as needed.

Our Investment in You

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.