Patient Services Coordinator

AccentCare; Town of Poughkeepsie (NY); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings

Wellness programs including EAP, pet保险

Company store credit for AccentCare-br

Job summary

AccentCare in Poughkeepsie, NY is seeking a Patient Service Coordinator for Personal Care Services. This in-office role will support clients and Care Partners, coordinating daily activities and handling EVV and payroll tasks.

You will communicate authorizations and schedule changes, coordinate Care Partner teams to meet fill-rate expectations, and assist with payroll and billing inquiries under the Client Service Manager guidance. Previous home health experience is a plus.

Qualifications

• High School or GED required.
• Bilingual Spanish/English speaking required.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Monitor and support daily activities of services for clients in accordance with state regulations and company policy, ensuring quality coordination of service for clients and Care Partners.
• Serve as primary support for daily EVV and payroll functions.
• Process and communicate authorizations and schedule changes to ensure coordination of service and client satisfaction.
• Coordinate use of Care Partner teams to meet fill rate expectations.
• Research and resolve payroll and billing questions under direction from the Client Service Manager.
• Act as liaison for Field Supervisors in communications with payer Case Management teams.
• Support recruiting and onboarding needs of the team.

Skills

Bilingual Spanish/English

Staffing experience

Home health care experience

Education

High School or GED

Job description

Overview

Patient Service Coordinator/ Personal Care Services

Office Location: Poughkeepsie

Position Type: Full-time

Remote/Virtual Position: In-office position

Salary: $25.00 - $27.00 /hourly (offers based on experience)

Schedule: Monday - Friday; 9:00am - 5:00pm

Bilingual English/Spanish speaking is required for this role.

Qualifications

• High School or GED required.
• Bilingual Spanish/English speaking required.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.
• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communicating with payer Case Management teams.
• Supports recruiting and onboarding needs of team.

Benefits

Our Investment in You: Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are. At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.