Patient Services Coordinator

Accentcare Inc; City of Poughkeepsie (NY); On-site; USD 34,440 - 37,195; Full time

Job summary

AccentCare Inc. in Poughkeepsie seeks a dedicated Patient Service Coordinator for Personal Care Services to manage client services in-office. You will coordinate daily activities, support EVV and payroll processes, and ensure accurate scheduling for patients and Care Partners.

The role requires bilingual English/Spanish communication, strong coordination skills, and prior healthcare staffing experience. This full-time position offers a stable daytime schedule in an office setting.

Qualifications

• High School or GED required.
• Bi-lingual Spanish/English speaking required
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities

• Monitor and support daily client services in accordance with state regulations and policy, ensuring quality coordination.
• Serve as primary support for EVV and payroll functions.
• Process and communicate authorizations and schedule changes to coordinate service and client satisfaction.
• Coordinate Care Partner teams to meet fill-rate expectations.
• Research and resolve payroll and billing questions under supervision.
• Act as liaison for Field Supervisors with payer Case Management teams.
• Support recruiting and onboarding needs of the team.

Skills

Bilingual English/Spanish

Staffing experience

Home health care experience

Education

High School or GED

Tools

EVV systems

Job description

Overview

Patient Service Coordinator/ Personal Care Services

Office Location: Poughkeepsie

Position Type: Full-time

Remote/Virtual Position: In-office position

Salary: $25.00 - $27.00 /hourly (offers based on experience)

Schedule: Monday - Friday; 9:00am - 5:00pm

Bilingual English/Spanish speaking is required for this role.

What You Need to Know

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Patient Service Coordinator You Can Be

If you meet these qualifications, we would love to meet you:

• High School or GED required.
• Bi-lingual Spanish/English speaking required
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities

• Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.
• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communicating with payer Case Management teams
• Supports recruiting and onboarding needs of team

Our Investment in You

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are: At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.