Client Care Liaison

AccentCare; New York (NY); On-site; USD 66,125,000 - 77,146,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Company-matching 401(k)

Flexible spending accounts

Wellness programs

Pet insurance

Calm app access

Professional development

Company store credit

Job summary

AccentCare in Brooklyn, NY is seeking a Client Care Liaison to manage relationships with insurance payors and coordinate home care services. This office-based role covers Brooklyn and surrounding areas, with a Monday–Friday schedule from 9:00 am to 5:00 pm and a starting pay of $25 per hour.

The ideal candidate has a High School diploma or GED, bi-lingual English/Spanish, and prior home health care experience is highly desirable.

Qualifications

• High School or GED required
• Home health care experience desirable
• Bi-Lingual English/Spanish required

Responsibilities

• Manage relationships with insurance payors and long-term care plans.
• Verify patient insurance eligibility, benefits and coverage.
• Secure and track service authorizations for home care services.
• Resolve billing, claims and reimbursement issues.
• Stay informed of payor policies and regulatory requirements.
• Collaborate with internal teams to ensure uninterrupted patient care.
• Monitor authorization and reimbursement activity for process improvements.
• Support community outreach and health plan marketing activities.

Skills

Bi-Lingual English/Spanish

Home health care experience

Insurance payor knowledge

Education

High School diploma or GED

Job description

Overview

Client Care Liaison / Personal Care Services

Office Location: Brooklyn Office

Position: Client Care Liaison

Job ID: 78020

Position Type: Full-Time

Remote/Virtual Position: No; Office based position

Coverage Area: Brooklyn and surrounding areas

Salary: $25.00 /hourly

Schedule: Monday - Friday; 9:00am - 5:00pm

Offers based on experience

What You Need to Know

Client Care Liaison Qualifications:

• High School or GED required
• Previous home health care or home care experience highly desirable
• Bi-Lingual English/Spanish Required

Client Care Liaison Responsibilities:

• Manage relationships with insurance payors and Long-term care plans.
• Verify patient insurance eligibility, benefits, and coverage.
• Secure and track service authorizations for home care services.
• Resolve billing, claims, and reimbursement issues.
• Stay informed of payor policies and regulatory requirements.
• Collaborate with internal teams to ensure uninterrupted patient care.
• Monitor authorization and reimbursement activity for process improvements.
• Support community outreach and health plan marketing activities.

Our Investment in You: Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do - it's who you are.At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We're proud to be named one of America's Greatest Workplaces 2025by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Come As You Are: At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.