Patient Care & Insurance Verification Specialist

Quipt Home Medical, Corp.; Lufkin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short/Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and accounts. You will handle inquiries, process orders, verify insurance, and coordinate delivery while upholding quality service.

Training and ongoing support are provided in a fast-paced environment. The role requires strong communication, basic clerical skills, and a customer-focused attitude.

Qualifications

• Requires strong customer service and clerical skills.
• Evidence of ability to handle inquiries and resolve complaints.
• Proficient communication, typing, and multi-tasking in a fast-paced office.

Responsibilities

• Answer patient, caregiver, referral source, or account inquiries by phone, in person, or online.
• Verify insurance eligibility and process orders per procedures.
• Input orders into the system and coordinate delivery/pickup times with patients or caregivers.
• Assist with documentation, billing, and patient chart updates as needed.
• Maintain accurate patient files and adhere to company policies.

Skills

Customer service

Communication

Clerical experience

Typing

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrals, and accounts. You will handle inquiries, process orders, verify insurance, and coordinate delivery while upholding quality service.

Training and ongoing support are provided in a fast-paced environment. The role requires strong communication, basic clerical skills, and a customer-focused attitude.