Patient Care & Insurance Support Specialist

QUIPT HOME MEDICAL INC; Greenland (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be a direct contact for patients, caregivers, referrals, and commercial accounts. You will handle inquiries, process orders, verify insurance, and support deliveries with a focus on accuracy and courtesy.

The role offers a broad benefits package including medical, dental, vision, disability, life insurance, PTO, holidays, 401(k) with match, and competitive pay. Training and policy adherence are emphasized.

Qualifications

• High School Diploma or equivalent is required.
• Experience in clerical or customer service environment preferred.
• Knowledge of Microsoft Office (Word, Excel) is beneficial.
• Proficient general office skills (typing, filing, multi-line phones) expected.
• Neat personal appearance with professional demeanor and strong communication skills.

Responsibilities

• Handle customer inquiries via phone, in person, or online in a courteous manner.
• Process customer orders accurately and timely in the computer system.
• Verify insurance, eligibility, and billing information as needed.
• Assist with deliveries, pickups, and scheduling with patients or caregivers.
• Maintain patient files and documentation with attention to privacy and accuracy.

Skills

Strong communication

Customer service orientation

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Quipt Home Medical is seeking a Customer Service Representative to be a direct contact for patients, caregivers, referrals, and commercial accounts. You will handle inquiries, process orders, verify insurance, and support deliveries with a focus on accuracy and courtesy.

The role offers a broad benefits package including medical, dental, vision, disability, life insurance, PTO, holidays, 401(k) with match, and competitive pay. Training and policy adherence are emphasized.