Patient Care & Insurance Services Specialist

Quipt Home Medical, Corp; Houlton (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability & Long Term Dis.

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Care Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, and referral sources via in-person, phone, or online inquiries.

The role requires handling orders, verifying insurance, answering questions, and ensuring accurate documentation with a courteous, professional manner. Strong communication and time management are essential for success.

Qualifications

• High School Diploma or equivalent is required.
• Experience in clerical or customer service environment preferred.
• Proficiency with Microsoft Office (Word, Excel) and basic computer skills.
• Strong communication and interpersonal skills with the ability to make independent decisions.
• Medicare/Medicaid and insurance billing experience is a plus.

Responsibilities

• Answer the telephone using a professional greeting and transfer calls as needed.
• Greet visitors and direct them to the appropriate staff.
• Process customer orders accurately and timely in the system.
• Verify insurance andEligibility for third party billing when appropriate.
• Explain charges and collect information for patient accounts.
• Provide equipment operation instructions and documents to customers.
• Maintain patient files and ensure data accuracy and confidentiality.

Skills

Customer service

Interpersonal skills

Communication skills

Office administrative skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Care Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, and referral sources via in-person, phone, or online inquiries.

The role requires handling orders, verifying insurance, answering questions, and ensuring accurate documentation with a courteous, professional manner. Strong communication and time management are essential for success.