Patient Care & Insurance Concierge

SuperCare Health (USA); Tonopah (NV); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Flexible Savings Account

401K

Voluntary Life Insurance

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health (USA) is seeking a Customer Care Specialist in Tonopah, NV to provide high-quality service to patients, clients, and referral sources. The role involves handling orders for medical equipment, verifying insurance details, and coordinating with internal teams to ensure smooth delivery of services.

The ideal candidate has experience in the medical/hme field, strong organizational skills, and the ability to manage multiple tasks while maintaining accuracy.

Qualifications

• Experience with Medical Supply Company.
• Knowledge of diagnosis and Medical terminology.
• Be able to work on multiple tasks; plan and prioritize actives to achieve results and meet deadlines.
• Proficiency in Microsoft Word, Outlook, and PowerPoint.

Responsibilities

• Answers incoming phone calls and faxes; takes orders for durable medical equipment, repairs, supplies and other items.
• Maintains open communication with patients/clients and referral sources.
• Verifies medical necessity with physician and checks insurance coverage.
• Enters data and orders in system accurately and timely; processes orders to shipping.
• Remains knowledgeable on product and insurance coverage issues to inform patients of benefits.

Skills

Detail oriented

Strong organizational skills

Multi-tasking

Healthcare knowledge

Tools

Microsoft Word

Outlook

PowerPoint

Job description

SuperCare Health (USA) is seeking a Customer Care Specialist in Tonopah, NV to provide high-quality service to patients, clients, and referral sources. The role involves handling orders for medical equipment, verifying insurance details, and coordinating with internal teams to ensure smooth delivery of services.

The ideal candidate has experience in the medical/hme field, strong organizational skills, and the ability to manage multiple tasks while maintaining accuracy.