Healthcare Intake & Customer Care Specialist

SuperCare Health; Ely (NV); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Job summary

SuperCare Health is seeking a Customer Care Specialist to manage telephone inquiries, process orders for durable medical equipment, and coordinate intake details with patients and providers. The role requires meticulous data entry, insurance verification, and adherence to company policies.

The position emphasizes medical terminology proficiency, strong organizational skills, and the ability to handle multiple tasks while maintaining outstanding customer service.

Qualifications

• Experience with Medical Supply Company.
• Knowledge of diagnosis and Medical terminology.
• Detail oriented and organized.

Responsibilities

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times

Skills

Customer service

Phone etiquette

Medical terminology

Education

Experience with Medical Supply Company

Medical terminology knowledge

Tools

Microsoft Word

Outlook

PowerPoint

Job description

SuperCare Health is seeking a Customer Care Specialist to manage telephone inquiries, process orders for durable medical equipment, and coordinate intake details with patients and providers. The role requires meticulous data entry, insurance verification, and adherence to company policies.

The position emphasizes medical terminology proficiency, strong organizational skills, and the ability to handle multiple tasks while maintaining outstanding customer service.