Patient Care Concierge & Support Specialist

SuperCare Health (USA); Ely (NV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

401K

Voluntary Life Insurance

Flexible Savings Account

Job summary

SuperCare Health is seeking a Customer Care Specialist in the United States to support patients, referral sources, physicians, and staff. The role emphasizes accurate intake, data entry, verification of medical necessity and insurance coverage, and delivering high-quality service in a fast-paced home care setting.

The candidate should be proficient with medical terminology, able to manage multiple tasks, and committed to maintaining a professional, compassionate approach while meeting monthly

Qualifications

• Experience with Medical Supply Company.
• Knowledge of diagnosis and Medical terminology.
• Previous Management/Supervisor or Lead experience.
• Proficiency in Microsoft Word, Outlook, and PowerPoint.

Responsibilities

• Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
• Maintains open communication with patients/clients and referral sources.
• Responds to patient/client questions and problems.
• Services walk in customers as needed.
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested.
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.

Skills

Detail oriented

Multitasking

Job description

SuperCare Health is seeking a Customer Care Specialist in the United States to support patients, referral sources, physicians, and staff. The role emphasizes accurate intake, data entry, verification of medical necessity and insurance coverage, and delivering high-quality service in a fast-paced home care setting.

The candidate should be proficient with medical terminology, able to manage multiple tasks, and committed to maintaining a professional, compassionate approach while meeting monthly