Patient Care & DME Support Specialist

SuperCare Health (USA); Bakersfield (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Flexible Savings Account

401K

Voluntary Life Insurance

Observed Holidays

Job summary

SuperCare Health is looking for a Customer Care Specialist to provide in-person, high-quality customer service to patients, referral sources, physicians, and staff in Bakersfield, CA. The role requires handling orders, verifying insurance coverage, coordinating with dispatch, and maintaining documentation with a patient-centric approach.

The candidate should be detail-oriented, organized, and capable of managing multiple tasks while adhering to company policies.

Qualifications

• Detail oriented
• Strong organizational skills
• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Leadership experience
• Proficiency in Microsoft Word, Outlook, and PowerPoint

Responsibilities

• Answer incoming calls and faxes, take orders for durable medical equipment and supplies
• Verifies medical necessity with physicians and handles insurance authorizations
• Enters orders accurately in the system and coordinates with shipping/dispatch
• Communicates with patients, referral sources, and coworkers to resolve issues
• Maintains knowledge of products and insurance coverage trends
• Maintains a professional, clean work environment and adheres to company policies

Tools

Microsoft Word

Outlook

PowerPoint

Job description

SuperCare Health is looking for a Customer Care Specialist to provide in-person, high-quality customer service to patients, referral sources, physicians, and staff in Bakersfield, CA. The role requires handling orders, verifying insurance coverage, coordinating with dispatch, and maintaining documentation with a patient-centric approach.

The candidate should be detail-oriented, organized, and capable of managing multiple tasks while adhering to company policies.