Remote Medical Equipment Customer Care Specialist

SuperCare Health (USA); Tustin (CA); Hybrid; USD 25,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

401K

Voluntary Life Insurance

Flexible Savings Account

Observed Holidays

Job summary

SuperCare Health is currently seeking a Customer Care Specialist to deliver exceptional service to patients, clients, and referral sources. You will handle orders for durable medical equipment, verify insurance, coordinate delivery, and maintain accurate records.

The role requires attention to detail, multitasking, and strong communication. The position supports remote, hybrid, or on-site work arrangements based on business needs and location in California.

Qualifications

• :Experience with Medical Supply Company
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• Knowledge of diagnosis and Medical terminology
• Detail oriented
• Previous Management/Supervisor or Lead experience
• Proficiency in Microsoft Word, Outlook, and PowerPoint
• Experience in healthcare, medical and/or HME industry (preferred)
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time

Responsibilities

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understanding and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times

Skills

Detail oriented

Medical terminology

Microsoft Word

Outlook

PowerPoint

Multitasking

Strong organizational skills

Tools

Microsoft Word

Outlook

PowerPoint

Job description

SuperCare Health is currently seeking a Customer Care Specialist to deliver exceptional service to patients, clients, and referral sources. You will handle orders for durable medical equipment, verify insurance, coordinate delivery, and maintain accurate records.

The role requires attention to detail, multitasking, and strong communication. The position supports remote, hybrid, or on-site work arrangements based on business needs and location in California.