Healthcare Customer Support Specialist - Inbound Orders

Accendra Health, Inc.; Salt Lake City (UT); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid time off

Flexible Spending Accounts

Job summary

Accendra Health, Inc. seeks a Customer Service Representative, Associate in Salt Lake City to educate patients on products and services, resolve concerns, and place supply orders in a high-volume inbound center.

The role requires 1-2 years of customer service experience, strong communication, and MS Office proficiency; call center experience is preferred. Excellent teamwork and patient-focused service are essential.

Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service experience
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms

Responsibilities

• Review and process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team
• Consistently meet required KPI’s

Skills

Customer service

Communication

Call center experience

MS Office

Multi-platform navigation

Education

High school diploma or equivalent

Tools

MS Office

Job description

Accendra Health, Inc. seeks a Customer Service Representative, Associate in Salt Lake City to educate patients on products and services, resolve concerns, and place supply orders in a high-volume inbound center.

The role requires 1-2 years of customer service experience, strong communication, and MS Office proficiency; call center experience is preferred. Excellent teamwork and patient-focused service are essential.