Patient Care & Front Office Support Specialist

Masslung; Worcester (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401K Opportunity

Paid Holidays

Vacation Time

Sick Time

Job summary

A healthcare facility in Worcester is seeking a Multi-Function Patient Support Specialist to provide excellent patient care and customer service in diverse office roles. This position requires flexibility, effective communication, and problem-solving abilities. Duties include patient check-in/out, managing phone inquiries, and assisting across various departments. Ideal candidates should have a high school diploma, great customer service skills, and be comfortable in a fast-paced environment. Bilingual candidates are preferred as this enhances patient communication.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle patient inquiries and document medical information accurately.
• Previous experience in a medical office setting is highly desirable.

Responsibilities

• Handle multi-line phone systems, and direct calls appropriately.
• Greet patients, verify insurance data, and manage check-in/check-out.
• Assist patients with their use of the patient portal and ensure accurate data entry.

Skills

Communication & Problem-Solving

Customer Service

Flexibility

Multi-tasking & Stress Management

Cultural Sensitivity

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Multi-line Phone Systems

Job description

A healthcare facility in Worcester is seeking a Multi-Function Patient Support Specialist to provide excellent patient care and customer service in diverse office roles. This position requires flexibility, effective communication, and problem-solving abilities. Duties include patient check-in/out, managing phone inquiries, and assisting across various departments. Ideal candidates should have a high school diploma, great customer service skills, and be comfortable in a fast-paced environment. Bilingual candidates are preferred as this enhances patient communication.