Patient Care Specialist: Multi-Department Support

Masslung; Leominster (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare practice in Leominster, Massachusetts, is seeking a Multi-Function Patient Support Specialist. This role is pivotal in ensuring high-quality patient care and customer service across several departments. Key responsibilities include managing patient interactions, handling front office tasks, and providing administrative support. The ideal candidate will have strong communication skills, problem-solving abilities, and previous experience in a medical office setting. Flexibility, professionalism, and a commitment to patient satisfaction are essential.

Qualifications

• Must demonstrate a high degree of diplomacy and tact in patient interactions.
• Willingness to work evenings, weekends, or overtime as needed.
• Experience with ethnically diverse populations.

Responsibilities

• Handle patient inquiries and manage multi-line phone systems.
• Greet patients, verify insurance and collect payments.
• Assist with patient portal usage and manage patient intake forms.
• Document no-shows and manage voicemail systems.
• Provide support across front office and back-office duties.

Skills

Excellent verbal and written communication skills

Problem-solving

Customer service

Technical skills in computing and EMR

Flexibility

Multi-tasking & stress management

Cultural sensitivity

Professionalism

Bilingual (English/Spanish preferred)

Education

High school diploma or GED

Tools

Electronic medical records systems

Multi-line phone systems

Job description

A healthcare practice in Leominster, Massachusetts, is seeking a Multi-Function Patient Support Specialist. This role is pivotal in ensuring high-quality patient care and customer service across several departments. Key responsibilities include managing patient interactions, handling front office tasks, and providing administrative support. The ideal candidate will have strong communication skills, problem-solving abilities, and previous experience in a medical office setting. Flexibility, professionalism, and a commitment to patient satisfaction are essential.