Patient Access Specialist — Front Office & Concierge

Guthrie; Towanda (Bradford County); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare institution is seeking a Patient Service Specialist to provide daily operational front office support. This role requires strong customer service skills, the ability to manage patient appointments, and excellent communication skills. Candidates should possess a high school diploma and have some experience in a customer service environment, ideally in a medical office. This position is full-time, requiring flexibility and a focus on patient-centered care.

Qualifications

• Minimum of 1 year experience in a customer service related field preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Must be comfortable with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous and professional manner.
• Answer telephones in a friendly and efficient manner.
• Schedule and maintain patient appointments electronically.
• Verify patient demographic and insurance information.
• Inform and collect copayments and insurance deductibles.
• Maintain confidentiality in accordance with HIPAA compliance.

Skills

Customer service commitment

Excellent communication skills

Time management

Detail oriented

Self-motivated

Flexible

Education

High School diploma/GED

Graduation from a Medical Office Assistant school

Job description

A healthcare institution is seeking a Patient Service Specialist to provide daily operational front office support. This role requires strong customer service skills, the ability to manage patient appointments, and excellent communication skills. Candidates should possess a high school diploma and have some experience in a customer service environment, ideally in a medical office. This position is full-time, requiring flexibility and a focus on patient-centered care.