Medical Front Office - Patient Service Specialist

Talentify; Westborough (MA); On-site; USD 23,000 - 25,000; Part time

Job summary

Talentify is seeking a Patient Service Specialist for our Westborough outpatient physical therapy center. This part-time front desk role covers 3pm–7pm, four evenings per week, greeting patients, checking in, scheduling, and handling payments.

You will coordinate with insurers, collect co-pays, verify authorizations, and support clinicians by ensuring a smooth patient experience from arrival to departure.

Qualifications

• Minimum education required is High School Diploma or GED.

Responsibilities

• Greet and register patients and provide information about their visit and next appointment.
• Schedule patient appointments in person and via phone.
• Coordinate communications with attorneys, insurance and translation services, and leadership teams.
• Collect co-pays, manage payer approvals, and verify insurance.

Skills

Front desk/customer service

Communication skills

Organizational skills

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 154 East Main Street Westborough MA 01581

Type of Employment: Part-time

Schedule: 4 evenings per week 3pm-7pm

Compensation: $17.00 - $18.00/hour (pending experience

When patients enter our outpatient physical therapy center in Westborough, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

Part-time employees are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans