Medical Front Office - Patient Service Specialist

Talentify; Palmer (MA); On-site; USD 25,000 - 28,000; Part time

Job summary

Talentify is seeking a Patient Service Specialist to greet and register patients at our Palmer MA outpatient PT centers. You will handle front desk duties and support a smooth patient experience from check-in to checkout.

The role involves scheduling, coordinating with insurers and related parties, collecting co-pays, and verifying authorizations to ensure seamless visits. This is a PRN, as-needed position with weekday shifts.

Qualifications

• High School Diploma or GED required.
• 1 Year Front Desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about the visit and next appointment.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorney offices, insurance companies, translation services, market operational leaders, and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front Desk experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 1415 Main Street, Palmer MA 01069

Type of Employment: PRN, as needed

Schedule: Weekdays, Tuesday in the Westfield Clinic, Friday in the Palmer Clinic

Compensation: $18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans