Bilingual Patient Services Specialist

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Family Health Center of Worcester, Inc. is looking for a Patient Services Representative to assist with patient verification, appointment scheduling, and education. This role demands strong customer service skills and requires bilingual proficiency in English and Spanish.

The ideal candidate should have a High School diploma and relevant medical office experience. Join us in enhancing patient satisfaction and ensuring quality service in a dynamic healthcare environment.

Qualifications

• High School / GED required.
• Two years relevant work experience preferred.
• Medical Office Administration certificate strongly preferred.

Responsibilities

• Verify and update patient demographics and insurance information.
• Handle co-pays and schedule or cancel appointments.
• Provide patient education materials and resolve tasks from providers.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High School / GED

Medical Office Administration certificate

Job description

Family Health Center of Worcester, Inc. is looking for a Patient Services Representative to assist with patient verification, appointment scheduling, and education. This role demands strong customer service skills and requires bilingual proficiency in English and Spanish.

The ideal candidate should have a High School diploma and relevant medical office experience. Join us in enhancing patient satisfaction and ensuring quality service in a dynamic healthcare environment.