Patient Services & Front Office Specialist

Masslung; Belmont Hill (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare organization in Belmont Hill, MA, is seeking a Multi-Function Patient Support Specialist to enhance patient care and service. This role includes responsibilities in front office operations, patient services, and various administrative tasks across multiple departments. Candidates should possess strong communication skills, a flexible mindset, and be able to navigate a fast-paced environment. A high school diploma is required, and previous medical office experience is preferred. The position also favors bilingual applicants for improved patient communication.

Qualifications

• Ability to handle patient inquiries and document medical information accurately.
• Must demonstrate diplomacy and tact when interacting with patients.
• Familiarity with EMR systems is preferred.

Responsibilities

• Manage patient check-in/check-out and verify insurance information.
• Document patient no-shows and follow up as required.
• Assist patients with their use of the patient portal.

Skills

Excellent verbal and written communication

Problem-solving skills

Customer service

Flexibility

Cultural sensitivity

Education

High school diploma or GED

Tools

Electronic medical records systems

Job description

A healthcare organization in Belmont Hill, MA, is seeking a Multi-Function Patient Support Specialist to enhance patient care and service. This role includes responsibilities in front office operations, patient services, and various administrative tasks across multiple departments. Candidates should possess strong communication skills, a flexible mindset, and be able to navigate a fast-paced environment. A high school diploma is required, and previous medical office experience is preferred. The position also favors bilingual applicants for improved patient communication.