Patient Care Front Office Specialist II

Millennium Physician Group; Naples (FL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Career Growth Opportunities

Stable, Supportive Team Environment

Job summary

Millennium Physician Group in Naples, FL is seeking a Patient Care Specialist II to support front desk operations at a busy outpatient clinic. You will manage scheduling, registrations, patient communications, and documentation to ensure smooth clinic flow and a positive patient experience.

The role requires at least 1 year of front office experience in healthcare, familiarity with EMR/EHR and scheduling systems, and strong customer service skills.

Qualifications

• Minimum 1 year of recent front office experience in a healthcare setting.
• Experience in Primary Care, Family Medicine, Internal Medicine, or Urgent Care preferred.
• High School Diploma or GED required.
• Experience with EMR/EHR and medical scheduling systems.
• Knowledge of insurance verification, referrals, and patient registration processes.
• Strong customer service, communication, and organizational skills.
• Ability to multitask in a high-volume medical office.

Responsibilities

• Coordinate patient scheduling, registration, appointment preparation, and follow-up activities.
• Verify patient demographics, insurance information, referrals, authorizations, and required documentation before appointments.
• Greet patients and provide exceptional customer service during check-in and check-out processes.
• Respond to incoming patient calls, portal messages, and front desk inquiries with professionalism and accuracy.
• Identify scheduling gaps, incomplete documentation, and missing patient information, and resolve routine issues.
• Route clinical messages, refill requests, forms, referrals, and patient inquiries to the care team.
• Maintain accurate records within EMR, scheduling systems, and patient communication platforms.
• Support daily office operations by prioritizing workloads and collaborating with providers and clinical staff.
• Collect copays and assist patients with insurance and billing questions within guidelines.
• Escalate complex concerns to leadership or clinical staff as appropriate.

Job description

Millennium Physician Group in Naples, FL is seeking a Patient Care Specialist II to support front desk operations at a busy outpatient clinic. You will manage scheduling, registrations, patient communications, and documentation to ensure smooth clinic flow and a positive patient experience.

The role requires at least 1 year of front office experience in healthcare, familiarity with EMR/EHR and scheduling systems, and strong customer service skills.