Patient Care Specialist II: Front Office & Scheduling Pro

Millennium Physician Group; Cape Coral (FL); Vor Ort; USD 24.000 - 35.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision Insurance

401(K) Retirement Plan with Matching

Short & Long-Term Disability

Employer-Paid Life Insurance

Paid Time Off, Floating Holidays, and

Paid Major Holidays

Employee Assistance Program (EAP)

Zusammenfassung

Millennium Physician Group is seeking a Patient Care Specialist for our Cape Coral, FL clinic to coordinate front office duties, patient scheduling, and documentation, ensuring smooth clinic operations.

The role supports care teams by resolving routine access questions, updating records, and guiding patients through the scheduling process, while maintaining confidentiality and high service standards. A background in healthcare support and strong communication are valued.

Qualifikationen

• High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills.

Aufgaben

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Kenntnisse

Front office ops

Scheduling

Patient communication

EMR systems

Insurance verification

Confidentiality

Ausbildung

HS diploma

Jobbeschreibung

Millennium Physician Group is seeking a Patient Care Specialist for our Cape Coral, FL clinic to coordinate front office duties, patient scheduling, and documentation, ensuring smooth clinic operations.

The role supports care teams by resolving routine access questions, updating records, and guiding patients through the scheduling process, while maintaining confidentiality and high service standards. A background in healthcare support and strong communication are valued.