Patient Care Specialist II: Front Office & Scheduling

Mosaic Health, LLC.; Naples (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Mosaic Health, LLC. in Naples, FL is seeking a Patient Care Specialist II to coordinate front office operations, scheduling, patient communication, and documentation to support efficient care center delivery.

The role applies clinical support workflows to resolve routine patient access questions, update records, manage appointments, and ensure accurate information flow between patients, providers, and staff. This position requires attentiveness and teamwork.

Qualifications

• Front desk operations and scheduling experience preferred.
• Familiarity with electronic medical records (EMR) systems.
• Ability to verify insurance and collect accurate patient information.
• Strong communication with patients, providers, and staff.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation.
• Respond to patient calls, messages, and front desk inquiries with accurate information.
• Identify scheduling gaps and missing information and resolve routine issues.
• Route clinical messages and refill requests to the care team.
• Maintain accurate records in EMR, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and coordinating with clinical staff.

Skills

Front desk operations

Patient scheduling

EMR systems

Insurance verification

Communication skills

Job description

Mosaic Health, LLC. in Naples, FL is seeking a Patient Care Specialist II to coordinate front office operations, scheduling, patient communication, and documentation to support efficient care center delivery.

The role applies clinical support workflows to resolve routine patient access questions, update records, manage appointments, and ensure accurate information flow between patients, providers, and staff. This position requires attentiveness and teamwork.