Patient Access & Care Coordination Specialist II

Millennium Physician Group, LLC; Naples (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group in Naples, FL seeks a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation to support efficient care center operations. You will apply knowledge of clinical workflows to resolve routine access questions and ensure accurate records in the EMR and scheduling systems.

Under moderate supervision, you’ll handle routine processes, route messages to care teams, verify demographics and insurance details, and assist

Qualifications

• Coordinate patient scheduling, registration, and follow-up per care center workflows.
• Verify patient demographics and insurance information.
• Respond to patient calls and front desk inquiries within guidelines.
• Route clinical messages to care team members.
• Maintain accurate records in EMR and scheduling systems.
• Support front office workflow and escalate issues as needed.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Job description

Millennium Physician Group in Naples, FL seeks a Patient Care Specialist II to coordinate front office tasks, scheduling, patient communication, and documentation to support efficient care center operations. You will apply knowledge of clinical workflows to resolve routine access questions and ensure accurate records in the EMR and scheduling systems.

Under moderate supervision, you’ll handle routine processes, route messages to care teams, verify demographics and insurance details, and assist