Patient Access & Scheduling Specialist II

Millennium-Physician-Group; Cape Coral (FL); Sur place; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision Insurance

401(K) Retirement Plan with Matching

Short & Long-Term Disability

Employer-Paid Life Insurance

Paid Time Off

Résumé du poste

Millennium Physician Group in Cape Coral, FL, is seeking a Patient Care Specialist to support front desk operations, scheduling, and patient communications. You will help coordinate visits, verify demographics/insurance, and route messages to care teams, ensuring smooth workflow and accurate record-keeping.

Ideal candidates have a high school diploma and 1–2 years of administrative or healthcare support experience, with proficiency in EMR systems and office software.

Qualifications

• High school diploma or equivalent required; 1-2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.

Responsabilités

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Connaissances

Front desk operations

Patient communication

Attention to detail

Time management

Confidentiality

Customer service

Formation

High school diploma or equivalent

Outils

EMR systems

Scheduling systems

Phone systems

Office software

Insurance verification platforms

Description du poste

Millennium Physician Group in Cape Coral, FL, is seeking a Patient Care Specialist to support front desk operations, scheduling, and patient communications. You will help coordinate visits, verify demographics/insurance, and route messages to care teams, ensuring smooth workflow and accurate record-keeping.

Ideal candidates have a high school diploma and 1–2 years of administrative or healthcare support experience, with proficiency in EMR systems and office software.