Patient Care Coordinator II - Front Office & Scheduling

Millennium-Physician-Group; Oxford (FL); On-site; USD 37,000 - 56,000; Full time

Job summary

Millennium-Physician-Group is seeking a Patient Care Specialist II to coordinate front office activities, scheduling, and patient communications across care center workflows. The role supports accurate information flow between patients, providers, and staff in a busy clinical setting.

The position involves verifying demographics and insurance details, handling inquiries, and maintaining EMR accuracy, with supervision as needed.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Job description

Millennium-Physician-Group is seeking a Patient Care Specialist II to coordinate front office activities, scheduling, and patient communications across care center workflows. The role supports accurate information flow between patients, providers, and staff in a busy clinical setting.

The position involves verifying demographics and insurance details, handling inquiries, and maintaining EMR accuracy, with supervision as needed.