Patient Care Front Desk Specialist — Primary Care

Hackensack Meridian Health; Neptune Township (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care teams at our New Jersey locations. This role focuses on front desk operations, patient check-in/out, and ensuring a smooth patient experience from arrival through post-visit follow-up.

The position requires strong customer service, multitasking, and excellent communication skills, with travel to multiple sites as needed. A high school diploma or GED and EMR experience are preferred.

Qualifications

• High School diploma or GED.
• 1+ year experience in customer service.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Willingness to travel to various locations.

Responsibilities

• Greet patients and visitors, provide excellent service.
• Manage check-in/check-out and collect payments.
• Enter patient data into EMR and verify insurance.
• Coordinate referrals and scheduling with care teams.
• Maintain patient confidentiality and professional demeanor.
• Handle front desk communications and daily mail.

Skills

Customer service

Multitasking

Communication skills

Travel required

Education

High School diploma

GED

Associates Degree

Tools

EMR/EHR software

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care teams at our New Jersey locations. This role focuses on front desk operations, patient check-in/out, and ensuring a smooth patient experience from arrival through post-visit follow-up.

The position requires strong customer service, multitasking, and excellent communication skills, with travel to multiple sites as needed. A high school diploma or GED and EMR experience are preferred.