Patient Care Front Desk Specialist

CenterWell Certified Healthcare Corp.; The Villages (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care seeks a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. The role reports to a Supervisor, Center Administration.

Responsibilities include greeting patients, scheduling visits, maintaining EMR/CRM records, handling billing, answering inquiries, and assisting with office tasks to ensure a smooth, welcoming patient experience.

Qualifications

• 1+ years of experience in a Customer Service environment.
• Excellent customer service and phone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Greet patients and visitors professionally, in person and over the phone.
• Manage appointment calendars and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Ensure patient accounts are updated and collect copays when applicable.
• Answer incoming calls and respond to patient inquiries.
• Keep the reception area tidy, sanitized, and stocked with materials.
• Assist with other administrative tasks such as ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Microsoft Office

Bilingual English/Spanish

EMR systems

Tools

Athena EMR

CRM systems

Microsoft Teams

Job description

CenterWell Senior Primary Care seeks a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. The role reports to a Supervisor, Center Administration.

Responsibilities include greeting patients, scheduling visits, maintaining EMR/CRM records, handling billing, answering inquiries, and assisting with office tasks to ensure a smooth, welcoming patient experience.