Patient Concierge & Front Desk Pro

CenterWell Certified Healthcare Corp.; San Antonio (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell is hiring a Receptionist to manage front-desk operations in a healthcare setting, greeting patients, scheduling visits, and maintaining accurate records. You will support the medical team with essential administrative tasks and ensure a welcoming, organized environment.

The role requires good customer service, strong phone etiquette, and proficiency with MS Office. Prior healthcare exposure is preferred; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or General Education Development
• 1 year or more of experience in a Healthcare setting preferred, but will consider Customer Service background in Retail Hospitality and Call Centers
• Must be passionate about contributing to patient experiences and care
• Excellent customer service and phone etiquette
• Team player
• Highly organized
• Proficient in MS Suite including Word, Excel, Outlook, Teams, PowerPoint software

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules
• Patient Records: Maintain and update patient records, ensuring accuracy. Work in EMR and CRM systems
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages

Skills

Excellent customer service

Phone etiquette

Team player

Highly organized

MS Office proficiency

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Teams, PowerPoint)

Job description

CenterWell is hiring a Receptionist to manage front-desk operations in a healthcare setting, greeting patients, scheduling visits, and maintaining accurate records. You will support the medical team with essential administrative tasks and ensure a welcoming, organized environment.

The role requires good customer service, strong phone etiquette, and proficiency with MS Office. Prior healthcare exposure is preferred; bilingual English/Spanish is a plus.