Patient Services Specialist — Front Desk & Care

Corewell Health Urgent Care; Orion Charter Township (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Medical, Dental, Vision, Prescription,

Pet Insurance

Paid time off & holidays

401K with company match

Wellness & EAP programs

Professional growth opportunities

Job summary

Corewell Health Urgent Care is seeking a friendly Patient Service Representative (Medical Receptionist) to greet patients, manage front-desk operations, and support clinic workflow in a fast-paced healthcare setting.

Candidates should have strong communication and attention to detail, be able to multitask across screens and tasks, and be flexible for 12-hour shifts, including some weekends and holidays; travel to other Corewell Health Urgent Care locations may be required.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and multitasking in a busy environment.

Responsibilities

• Warm welcome: Greet and assist all patients and visitors with a positive attitude.
• Patient and business documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative support: Assist the practice manager, providers, and other staff to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards.
• Administrative duties: Perform office procedures and general administrative tasks; operate office medical equipment.
• Quality assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel requirement: Traveling to other Corewell Health Urgent Care locations as required.

Skills

Strong communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EMR software

EPIC

Job description

Corewell Health Urgent Care is seeking a friendly Patient Service Representative (Medical Receptionist) to greet patients, manage front-desk operations, and support clinic workflow in a fast-paced healthcare setting.

Candidates should have strong communication and attention to detail, be able to multitask across screens and tasks, and be flexible for 12-hour shifts, including some weekends and holidays; travel to other Corewell Health Urgent Care locations may be required.