Patient Care Front Desk Specialist

Northwest Human Services, Inc.; Salem (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare insurance plans

403(b) retirement plan with employer 2

PTO - 10 hours a month for FT

7 ½ Paid Holidays

Continuing Education & Training

Employee Healthy Living Program – Gym

Job summary

Northwest Human Services in Salem, OR is seeking a Medical Receptionist to greet patients, coordinate check-in, and keep the clinic running smoothly. You’ll be the first friendly face patients see and help them navigate the patient portal and insurance processes.

You will schedule appointments, verify insurance, collect copays, maintain confidentiality, and work with a team dedicated to accessible, compassionate care for our community.

Qualifications

• High school diploma or equal.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Serve as lobby concierge, informing patients about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.
• Schedule appointments and coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.
• Maintain strict patient confidentiality and follow HIPAA requirements.

Skills

Strong computer skills

Typing skills

Education

High school diploma or equivalent

Job description

Northwest Human Services in Salem, OR is seeking a Medical Receptionist to greet patients, coordinate check-in, and keep the clinic running smoothly. You’ll be the first friendly face patients see and help them navigate the patient portal and insurance processes.

You will schedule appointments, verify insurance, collect copays, maintain confidentiality, and work with a team dedicated to accessible, compassionate care for our community.