Medical Receptionist

Northwest Human Services; Salem (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare insurance plans

Disability coverage

403(b) retirement plan

Flex spending account

Paid holidays

Education & training

Wellness program

Job summary

Northwest Human Services in Salem, Oregon is seeking a Medical Receptionist to be the welcoming front line in a busy clinic. You will greet patients, assist with check-in, navigate patient portals, and keep the lobby orderly while supporting insurance verification and paperwork workflows.

The role emphasizes compassion, organization, and clear communication to ensure a smooth patient experience. A high school diploma and strong computer/typing skills are required, with bilingual English/Spanish

Qualifications

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.
• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.
• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.
• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

Skills

Customer service

Professional demeanor

Computer skills

Typing

Education

High school diploma

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Medical Receptionist

Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR
Position Status: Non-Exempt

Schedule: Monday – Friday with rotating Saturdays, 10am - 6:30pm

Be the first person who makes a difference.

When a patient walks through our doors, you may be the first person they see and the first person who makes them feel welcome.

As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes.

You’ll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person.

If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.

What You'll Bring to Our Patients

Community |Compassion| Commitment| Integrity

Community:

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.

Compassion:

• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.

Commitment:

• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.

Integrity:

• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

What Makes You Successful

Make people feel welcome - greet patients with professionalism and kindness

Stay calm under pressure - manage a busy lobby, ringing phones, changing schedules, and competing priorities without losing sight of the patient in front of you.

Pay attention to the details - understand that accurate patient information, scheduling, payments, and documentation matter.

Communicate proactively - don't wait for a problem to become bigger. You keep patients and coworkers informed when schedules change, delays occur, or additional assistance is needed.

Protect confidentiality - understand that trust is earned through consistent, ethical handling of patient information.

Work as part of a team - step in when a coworker needs help and understands that excellent patient care takes a team.

What You'll Bring

Required Qualification

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Preferred Qualifications

• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.

SUMMARY OF BENEFITS:

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities.

Join us in creating a workplace where people can thrive and do meaningful work.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion| Commitment | Integrity

Working together to empower individuals to improve their health, well-being, and safety.