Medical Receptionist

Northwest Human Services, Inc.; Salem (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare insurance plans

403(b) retirement plan with employer 2

PTO - 10 hours a month for FT

7 ½ Paid Holidays

Continuing Education & Training

Employee Healthy Living Program – Gym

Job summary

Northwest Human Services in Salem, OR is seeking a Medical Receptionist to greet patients, coordinate check-in, and keep the clinic running smoothly. You’ll be the first friendly face patients see and help them navigate the patient portal and insurance processes.

You will schedule appointments, verify insurance, collect copays, maintain confidentiality, and work with a team dedicated to accessible, compassionate care for our community.

Qualifications

• High school diploma or equal.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Serve as lobby concierge, informing patients about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.
• Schedule appointments and coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.
• Maintain strict patient confidentiality and follow HIPAA requirements.

Skills

Strong computer skills

Typing skills

Education

High school diploma or equivalent

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Medical Receptionist

Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR

Position Status: Non-Exempt

Schedule: Monday – Friday with rotating Saturdays, 10am - 6:30pm

Be the first person who makes a difference.

When a patient walks through our doors, you may be the first person they see and the first person who makes them feel welcome.

As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes.

You’ll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person.

If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.

What You'll Bring to Our Patients

Community | Compassion| Commitment| Integrity

Community

You help create a welcoming environment where every patient feels respected, seen, and valued.

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.

Compassion

You recognize that every person who walks through our doors has a different story, circumstance, and need.

• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.

Commitment

You take ownership of your work and understand that the front desk is an important part of the care team.

• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.

Integrity

Patients trust us with their personal information and their healthcare. You help protect that trust every day.

• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

What Makes You Successful

Successful Medical Receptionists at NWHS are people who:

• Make people feel welcome - greet patients with professionalism and kindness
• Stay calm under pressure - manage a busy lobby, ringing phones, changing schedules, and competing priorities without losing sight of the patient in front of you.
• Pay attention to the details - understand that accurate patient information, scheduling, payments, and documentation matter.
• Communicate proactive - don't wait for a problem to become bigger. You keep patients and coworkers informed when schedules change, delays occur, or additional assistance is needed.
• Protect confidentiality - understand that trust is earned through consistent, ethical handling of patient information.
• Work as part of a team - step in when a coworker needs help and understands that excellent patient care takes a team.

What You'll Bring

Required Qualification

• High school diploma or equal.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Preferred Qualifications

• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.

SUMMARY OF BENEFITS

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities.

Join us in creating a workplace where people can thrive and do meaningful work.

For more information, contact the HR/Recruiting Department at: [e-mail] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion| Commitment | Integrity

Working together to empower individuals to improve their health, well-being, and safety.