Patient Concierge & Front Desk - Healthcare Access

Northwest Human Services; Salem (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare insurance plans

Disability coverage

403(b) retirement plan

Flex spending account

Paid holidays

Education & training

Wellness program

Job summary

Northwest Human Services in Salem, Oregon is seeking a Medical Receptionist to be the welcoming front line in a busy clinic. You will greet patients, assist with check-in, navigate patient portals, and keep the lobby orderly while supporting insurance verification and paperwork workflows.

The role emphasizes compassion, organization, and clear communication to ensure a smooth patient experience. A high school diploma and strong computer/typing skills are required, with bilingual English/Spanish

Qualifications

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.
• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.
• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.
• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

Skills

Customer service

Professional demeanor

Computer skills

Typing

Education

High school diploma

Job description

Northwest Human Services in Salem, Oregon is seeking a Medical Receptionist to be the welcoming front line in a busy clinic. You will greet patients, assist with check-in, navigate patient portals, and keep the lobby orderly while supporting insurance verification and paperwork workflows.

The role emphasizes compassion, organization, and clear communication to ensure a smooth patient experience. A high school diploma and strong computer/typing skills are required, with bilingual English/Spanish