Patient Care Front Desk & Scheduling Specialist

Beth Israel Lahey Health; Winchester (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health (BILH) Primary Care is seeking a frontline Office Clerk to uphold the highest standards of patient service and contribute to a positive patient experience. You will handle phone interactions, registration, scheduling, co-pay collection, and appointment confirmations to ensure patients receive the right care at the right time.

The role emphasizes strong customer service, PC skills, and clear written and verbal communication, with a minimum of one year in high-volume

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Register patients, schedule appointments, collect co-pays, and confirm appointments by phone.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitask

Education

High School Degree or GED

Job description

Beth Israel Lahey Health (BILH) Primary Care is seeking a frontline Office Clerk to uphold the highest standards of patient service and contribute to a positive patient experience. You will handle phone interactions, registration, scheduling, co-pay collection, and appointment confirmations to ensure patients receive the right care at the right time.

The role emphasizes strong customer service, PC skills, and clear written and verbal communication, with a minimum of one year in high-volume